I Need Help!

Before using the form below to send in your question, please take a look at the FAQ’s below to make sure it hasn’t already been answered.

I ordered a shirt, but it's not here yet. Where is it?

If your shipping address is in the United States: Please allow 10-14 business days to receive your order.

If your shipping address is not in the United States: While we expect most international orders to arrive within 2-4 weeks, please be advised that it may take much longer. We will do our best to process your order as quickly as possible.

Are my donations tax deductible?

You bet! Convoy for Hope is a 501(c)(3) tax-exempt organization (EIN: 68-0051386). All donations are tax-deductible where allowed by law.

When can I cash in my street team points for prizes?

Every time you share, like, donate, watch, visit and complete challenges from the Street Team website, you’re earning #Dancember points that you’ll be able to redeem inside our #SwagShop for cool prizes from Judy and Benji. The shop will open on or around December 1st, and will stay open for the remainder of 2017. We’ll email you when it’s LIVE!

I didn't receive a tracking number! What's the deal?

Domestic Shipments will leave the warehouse within 48 hours of the time you place your order. Once your package has traveled to your region, your tracking number will be emailed to the email address you provided when you placed your order. If you receive a shipment notification without a tracking number, please be patient as your tracking number will be sent to you in a separate email. International Orders will receive a tracking number right away. Thank you for your patience as we process all of your orders. Note: If a shirt in your size is on backorder, you will be notified and it will be shipped as soon as possible.

I want to join the street team! How do I sign up?

Awesome! You can learn more about the street team and join by visiting this link.

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